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Hotel online review

Travelers expectations varies with expertise Online hotel ratings play a critical role in hotel online reputation building and greatly influence travelers’ decision making. However, self-reported online ratings are vulnerable to scaling heterogeneity due to reviewers’ unique response styles, leadin…

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New inspiration trend

Suddenly purchases were no longer being driven by social occasions, holidays and the need for office wear. And the well of inspiration consumers find from roving celebrities, glamorous events and street style photography started to dry up. Digital is more important than ever to fashion brands.Inform…

Thierry TalagrandThierry Talagrand

Writing a rejection letter

Rejection letters aren't easy for any of us. That’s a missed opportunity (and rude). Though painful, rejection has benefits: it both increases the quality of the ideas they’re being offered and increases the engagement of the host. Writing a Basic letter Rejection letters need not be long, and the r…

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Web site focus is wrong

E -commerce experience luxury brands. While many luxury brands tend to focus on the homepage as a key touchpoint for the e-commerce shopping experience, data indicates that this page is only viewed less than two times by watch and jewelry luxury consumers who make purchases. Luxury consumers are mor…

Thierry TalagrandThierry Talagrand

When stress gets out of control

Toxic people defy logic.Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. Studies have…

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Preparing a conversation

Focus on the motives. The first thing to do when preparing for a crucial conversation is to reset your motives. What do I really want? I find it helpful to answer it at four levels: What do I really want for me? For the other person? A sense of focus, determination, and calm came as I connected wit…

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