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L'expérience client un levier de différenciation

Diplômé de l'université de Berkeley aux Etats Unis. Formation et conseil en marketing direct (CRM). Formateur diplômé FSEA du brevet fédéral de formateur pour adultes.

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Speedy check-in to bypass front desk

Thierry TalagrandThierry Talagrand

What does mobile check-in really deliver?

Virtually every traveler has endured the same, numbing ritual: You stand at a counter, biding your time as a clerk mysteriously types away, their eyes focused on a screen you never see. If you’re really unlucky, you can repeat this process three times in one day, at the airport, at the rental car outlet, and at the hotel.

"Business travelers like the idea of skipping another queue"
Me included.

Not every “check-in before arrival” process avoids the front desk, but many hotels do offer an express line to grab your key and go to your room.

In a service desk, support or at the reception of a bank the process remain the same.

Time saved vs overall experience.

Regardless of how I skip the traditional check-in process, mobile check-in programs are geared to help eliminate, or significantly reduce, the time spent waiting in long lines to get my reservation processed.

“When given the option to skip registration and avoid the front desk, Customer take it.”

From real estate to hospitality management.

There are many sectors in real estate. Hospitality is one of them. In hotels, there are usually 3 parts to every deal:

Kempinski - Rytz-Carlton de la Paix - Four Season des Bergues - Beau-Rivage Palace

Diplômé de l'université de Berkeley aux Etats Unis. Formation et conseil en marketing direct (CRM). Formateur diplômé FSEA du brevet fédéral de formateur pour adultes.

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