What does mobile check-in really deliver?
Virtually every traveler has endured the same, numbing ritual: You stand at a counter, biding your time as a clerk mysteriously types away, their eyes focused on a screen you never see. If you’re really unlucky, you can repeat this process three times in one day, at the airport, at the rental car outlet, and at the hotel.
"Business travelers like the idea of skipping another queue"
Not every “check-in before arrival” process avoids the front desk, but many hotels do offer an express line to grab your key and go to your room.
In a service desk, support or at the reception of a bank the process remain the same.
Time saved vs overall experience.
Regardless of how I skip the traditional check-in process, mobile check-in programs are geared to help eliminate, or significantly reduce, the time spent waiting in long lines to get my reservation processed.
“When given the option to skip registration and avoid the front desk, Customer take it.”
From real estate to hospitality management.
There are many sectors in real estate. Hospitality is one of them. In hotels, there are usually 3 parts to every deal:
- One entity that owns the land and owns the building;
- One do operations like housekeeping and food and beverage;
- One brand, “flag” the hotel. They don’t manage it.
Kempinski - Rytz-Carlton de la Paix - Four Season des Bergues - Beau-Rivage Palace