labo.ch

labo.ch


L'expérience client un levier de différenciation

labo.ch
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Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.

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Key to success individual profiling

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Understanding and anticipating customer needs.


Hyperpersonalization of customer care.

The vast majority of customer service operations are reactive, with a primary focus on resolving customer queries. For this it needs integration with,all the various departments that interact with customers, including back-office functions such as marketing and sales.

“Proactive customer service is preventing issues.”

Frontline employees in stores and support.

Customized customer service to each individual: when a customer calls a contact center, the agent can pull up a profile detailing the customer’s every interaction with the company, from previous service calls to payment schedules and marketing segmentation.

Key to success

  1. Solving problems before customers raise them.
  2. Personalizing responses when customers reach out

Reduced need to call means proactively resolving issues.

Author

labo.ch

Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.

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