One day inter-company seminar, theoretical and practical, to review communication techniques and emotional processing of complaints.

PEDAGOGIC GOALS
– This training is intended for any professional that are in regular direct and telephone contact with your customers.
– Learn how to communicate on the phone in line with company’s values;
– Acquire theoretical and practical knowledge of communication’s patterns;
– Implement process to improve customer care.

TARGET GROUP
This training is intended for any professional that are in regular direct and telephone contact with your customers:

Operators, Receptionists, Secretaries, Assistants.