The evaluation of the acquired techniques is performed during the course, through practical exercises, role-play, and situational scenarios. At the end of the seminar, training is validated with a proficiency-testing exam attested by a course-completion certificate.
At the end of the training, participants will have:
– Established practical procedures for answering and processing calls;
– Understood the parameters of customer’s satisfaction;
– Acquired new skills to improve customer service.
Course fees: 450.- CHF
Supports : Included
Meal : 40.- CHF
Total : 490.- CHF