EXPERIENCE
Graduated from UC Berkeley in the United States. Expert in Customer Relationship Management (CRM), consultant in direct marketing. Trainer graduate FSEA (federal patent adult educator).
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CUSTOMER CARE MANAGEMENT TRAINING
COURS CHAPTERS
Rhythm, experession and emotion in the voice, professional keywords;
Actives listening;
negociation skills.
Management of complaints
MATERIALS
Online course materials allows after registration the download of documents.
Training validated with a proficiency-testing exam attested by a course-completion certificate.
SKILLS
Established process
for answering and processing calls;
Understood the parameters
of customer’s satisfaction;
Acquired new skills
to improve customer service.
THANKS TO
OUR CLIENTS
Some of the brands that have trusted us and improved their customer service.
Our
Recommendations
« You were very good at identifying our issues and the public service spirit of the RTS, which is not easy! »
« Sir, I want to thank you for leading these courses which were very enriching in terms of exchange, know-how and communication. »
« Dear Mr. Talagrand, it is with great pleasure that I confirm my presence for the training on “Professional reception management” on Monday, June 12, 2017. I look forward to this day. »
«Thank you again for this pleasant day and especially for this warm welcome. »
« I would like to thank you for the day that I followed with the theme of Professional Hospitality Management »