ABOUT US EXPERIENCE

EXPERIENCE

Graduated from UC Berkeley in the United States. Expert in Customer Relationship Management (CRM), consultant in direct marketing. Trainer graduate FSEA (federal patent adult educator).

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CUSTOMER CARE MANAGEMENT TRAINING

COURS CHAPTERS

Rhythm, experession and emotion in the voice, professional keywords;
Actives listening;
negociation skills.
Management of complaints

MATERIALS

Online course materials allows after registration the download of documents.
Training validated with a proficiency-testing exam attested by a course-completion certificate.

SKILLS

Established process
for answering and processing calls;
Understood the parameters
of customer’s satisfaction;
Acquired new skills
to improve customer service.

THANKS TO

OUR CLIENTS

Some of the brands that have trusted us and improved their customer service.

Our

Recommendations

Training officer Jessica Allaouidine Training officer
« You were very good at identifying our issues and the public service spirit of the RTS, which is not easy! »
Reception Véronique Cina Reception
« Sir, I want to thank you for leading these courses which were very enriching in terms of exchange, know-how and communication. »
Reception LAURIE CHRISTIN Reception
« Dear Mr. Talagrand, it is with great pleasure that I confirm my presence for the training on “Professional reception management” on Monday, June 12, 2017. I look forward to this day. »
Reception Melissa Cangialosi Reception
«Thank you again for this pleasant day and especially for this warm welcome. »
Receptionist Gabrielle Michellod Receptionist
« I would like to thank you for the day that I followed with the theme of Professional Hospitality Management »
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