EXPERIENCE
Graduated from UC Berkeley in the United States. Expert in Customer Relationship Management (CRM), consultant in direct marketing. Trainer graduate FSEA (federal patent adult educator).
Graduated from UC Berkeley in the United States. Expert in Customer Relationship Management (CRM), consultant in direct marketing. Trainer graduate FSEA (federal patent adult educator).
COURS CHAPTERS
Rhythm, experession and emotion in the voice, professional keywords;
Actives listening;
negociation skills.
Management of complaints
MATERIALS
Online course materials allows after registration the download of documents.
Training validated with a proficiency-testing exam attested by a course-completion certificate.
SKILLS
Established process
for answering and processing calls;
Understood the parameters
of customer’s satisfaction;
Acquired new skills
to improve customer service.
Some of the brands that have trusted us and improved their customer service.