Auditing is an integral part of training. It reveals possible dysfunctions and makes it possible to identify best practices.
3-phase study to evaluate the Customer Experience
1. Service evaluation from a customer point of view.
2. Evaluation of communication flows between services.
3. Excellence of service and value.
Our analysis covers each stage of the customer journey divided into 4 key moments: Get inspired, Research, Learn and Discover. We will help you to put into practice and move on to the next step. The missions include personalized advice, the implementation of strategies, workshops and seminars.