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L'expérience client un levier de différenciation

Diplômé de l'université de Berkeley aux Etats Unis. Formation et conseil en marketing direct (CRM). Formateur diplômé FSEA du brevet fédéral de formateur pour adultes.

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Emotional expressiveness

Thierry TalagrandThierry Talagrand

To improve cooperation in a multicultural there is guidelines to understand each other, to give meaning to other people’s gestures and behaviors.

Some cultures express themselves in a passionate and emotionally colored way.

Both the Filipino and the Chinese cultures prefer to avoid conflict, but they are opposed in the way of expressing their emotional states to an external interlocutor. The Chinese, feeling attacked, maintained an distant and cold attitude, explained by the cultural tendency of keeping emotions private.

Each person is unique; She represents a unique world composed by his or her own story, education, background and very irreproducible combination of experiences.

Understanding who the other person is, the historical and cultural reasons for his actions, his ways of relating or communicating.

La Gestion Professionnelle de l'Accueil
https://www.24sarl.ch/formation/formation-accueil.html

Diplômé de l'université de Berkeley aux Etats Unis. Formation et conseil en marketing direct (CRM). Formateur diplômé FSEA du brevet fédéral de formateur pour adultes.

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