labo.ch

labo.ch


L'expérience client un levier de différenciation

labo.ch
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Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.

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Customer oriented

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Loyalty is the key to sucess.


Poor customer experiences will destroy 30% of digital business projects.

You must win at every interaction the customer has with your organization.

Your business results depend on your brand’s ability to retain and add customers.

People become empowered by technology. They are less inclined to trust companies and brands. Preference and purchase will be driven more by personalized experiences, trusted peer-to-peer information.

In order to deliver an adaptive customer experience you will need to increase real-time capabilities by absorbing and analyzing large volumes of data.

Source: Gartner

Author

labo.ch

Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.

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