labo.ch

labo.ch


L'expérience client un levier de différenciation

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labo.ch
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labo.ch

Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.

Preparing a conversation

Focus on the motives. The first thing to do when preparing for a crucial conversation is to reset your motives. What do I really want? I find it helpful to answer it at four levels: What do I really want for me? For the other person? A sense of focus, determination, and calm came as I connected wit…

labo.ch

7 sales techniques

Psychology of selling 1. Reciprocity The principle of reciprocity in sales psychology means that when someone gives us something, we feel compelled to give something back in return. A surprise and delight approach to this tactic in the psychology of selling means that you don’t tell customers ahead…

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Se différencier par la qualité de service

Réputation, confiance et loyauté. La valorisation d’un Service Client consiste principalement à utiliser le service comme facteur de différenciation. Etablir des liens personnels est la clef du succès. Lorsqu’une entreprise travaille l'expérience client, ce qui est le cas dans l’hôtellerie, les cl…

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Service as a key differentiator

High reputation, trust and emotional loyalty. Unlike other industries, hospitality is primarily about using service as a differentiator. Personal connections, the key to succes. When you care about the customer experience, which is what hospitality is about, guests will share their experience with…

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Tendances dans la restauration

Lits et canapés nouvelles espace de restauration. Selon une récente étude américaine, prendre son repas à table est de moins en moins populaire. Les endroits confortables sont désormais privilégiés pour manger. L'étude s'appuie sur un sondage mené auprès d'un millier d'Américains, tous majeurs. Mêm…

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Decline in Human Empathy

The effect of technology on society. Technology is a complex factor in rising levels of anger and loneliness. Pervasive digital technology has also blurred the boundary between the workplace and home. Work-related emails often start before your are at work and continue long after close of business.…

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