Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.
How to maximize return on investment? The distribution of wealth follows a well-known pattern 80 percent of the wealth is owned by 20 percent of the people. The distribution of wealth is among the most controversial because of the issues it raises about fairness and merit. Just eight men have a tota…
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Booking behavior is changing.Know that 42% of reservations were made zero to six days before the stay. Today, we know that booking windows are shrinking to one or two days. To capture more bookings, it’s important to segment your customers by booking window and time your emails for each booking win…
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La fin des réseaux sociaux Les réseaux sociaux ont fait leur temps tel que le courrier papier à été remplacé par le mail. Nous avons tous encore, des boites à lettres, mais ce n’est plus autour d’elles que notre vie s’organise. Les échanges vocaux nous paraissent aussi archaïques. Le téléphone n’est…
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Understanding and anticipating customer needs. Hyperpersonalization of customer care. The vast majority of customer service operations are reactive, with a primary focus on resolving customer queries. For this it needs integration with,all the various departments that interact with customers, includ…
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The Three Elements of TrustBy understanding the behaviors that underlie trust, leaders are better able to elevate the level of trust that others feel toward them. Here are the three elements. Positive Relationships. Trust is in part based on the extent to which a leader is able to create positive r…
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Nouvelles habitudes après Covid au bureau.En s'installant durablement dans nos vies, le coronavirus a modifié plusieurs gestes du quotidien. À l'exemple de la poignée de main ou de la bise, certaines habitudes pourraient même définitivement appartenir au passé. Au bureau"C'est juste un rhume", "J'ai…
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