Fondée en 1997, 24 SàRL crée le changement. Au coeur de votre activité, nous vous proposons de mettre en place ou d'améliorer les performances de votre Service Clients.
Travelers expectations varies with expertise Online hotel ratings play a critical role in hotel online reputation building and greatly influence travelers’ decision making. However, self-reported online ratings are vulnerable to scaling heterogeneity due to reviewers’ unique response styles, leadin…
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Rejection letters aren't easy for any of us. That’s a missed opportunity (and rude). Though painful, rejection has benefits: it both increases the quality of the ideas they’re being offered and increases the engagement of the host. Writing a Basic letter Rejection letters need not be long, and the r…
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Comment éviter les mauvaises surprises ? Internet recèle aussi de nombreux pièges ; Délais de livraison extensibles, conditions générales de vente opaques... Les exemples sont nombreux. 1. Coûts Cachés. Vous arrivez à la dernière étape du processus de caisse, seulement pour découvrir quelques frais…
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Toxic people defy logic.Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife, and worst of all stress. Studies have…
labo.ch#E-commerce Livraison gratuite et suivi des envois les commerçants en ligne helvétiques s'organisent face à la concurrence Face à la forte concurrence de l'étranger, les commerçants en ligne suisses doivent se distinguer par des services additionnels. Ainsi, ils résistent à d'autres prestataires ét…
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Focus on the motives. The first thing to do when preparing for a crucial conversation is to reset your motives. What do I really want? I find it helpful to answer it at four levels: What do I really want for me? For the other person? A sense of focus, determination, and calm came as I connected wit…
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